(effective & last updated June 26, 2017)
It has been the goal of Leaner Creamer to change the way people are enjoying their coffee - to give you a creamer that helps achieve your health and fitness goals.
However, if for certain reasons you are not satisfied we will gladly process a refund for you, no questions asked. You are not required to send us back the unopened/and or used item but we would appreciate if you can share or give it to your friends or family members who are looking for a healthier alternative to other branded coffee creamers.
To request for a refund, please email firstname.lastname@example.org
We will process refunds for under these conditions;
- If you aren't satisfied, you can request a refund within 5 business days from the date the order was delivered to you based on USPS tracking. If you have contacted us beyond this period, we are unable to consider your refund request as Valid.
- You are eligible for this refund if you are a first-time buyer of Leaner Creamer or a first time to buy/try a specific product that is absolutely different from your previous purchases.
All refunds will be deducted with a $5-$10 refund processing fee or maximum 50% of total amount purchase whichever is applicable plus the shipping cost. Orders that qualified for free shipping will be applied a $5.95 - $11.60 whichever is applicable based on shipping costs.
Total Purchase of $100 (free shipping)
$100 less $11.60 shipping cost applied = $88.40 less 50% = $44.20 will be refunded
For first time subscribers, a standard $6.50 refund processing fee or maximum 50% of total amount purchase will be applied (no shipping cost to be deducted).
If you fail to meet the above conditions, you may still request a refund but we must require the unopened pouch/ bottle/ product to be returned to us.Please see return process below.
For t-shirts, if it's not fit, incorrect size and it's not what you thought. An exchange is not possible -but it can be returned for any reason. Send the items back to us within 30 days and you will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error that we sent you the incorrect item).
For mugs, return or exchange is strictly not allowed for whatever reason.
To complete your return, you must contact our customer service team.
Please note all returns are only accepted within 30 days of purchase. The return item must be in its original condition, is not damaged or had missing parts otherwise, we will not accept it. If 30 days have passed since your purchase, we're sorry, but we can't accept this item as a return.
When returning items from an order that originally qualified for free shipping, $5.95 - $11.60 whichever is applicable based on shipping costs.
Leaner Creamer has the right to update policy set herein at any time without prior knowledge of customers. Each customer is expected that he/her has read and understood our Terms and Conditions after successfully placing an order.